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monthly 0.5 2024-04-24 https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1cab1f82-70a2-44ec-a436-4261bef4b128/design-process.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627311655492-5NSFO5PU1LK3TZL04IX6/X1+-+Launcher+%E2%80%93+5%402x.png Work - Xevo Glass - Maps In-vehicle mapping services are a user expectation. Unfortunately, OEMs position mapping services behind expensive service packages. So, how do you prevent further adoption of Android Auto or Apple CarPlay? To differentiate and strengthen an OEMs mapping product we provide a juiced-up AI and 3rd party merchant integration experience. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627310282663-GEOOMSUTHUDMX1RO7N8U/X1+-+Launcher%402x.png Work - Xevo Glass - AI Recommendations Highly contextual recommendations are displayed based on time-of-day, day-of-week, week-of-month, month-of-year, who is in the car, vehicle telemetry, user service integrations, and usage/behavioral data. These recommendations can appear as notifications, overlays, on-arrival panes, search results, and more. They solve the discovery problem plaguing the in-car experiences today. They introduce the full value of their vehicle to their users. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627312438081-8XJSW2K7VY1XVK2YJW39/X1+-+Theme-FCA-2%402x.png Work - Xevo Glass - Themes Editable themes make branding vehicle Make and Model a breeze and introduce user personalization, which leads into after-sale opportunities. Users love personalization. It strengthens a user’s relationship with a product as they feel more ownership over their experience. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627316999634-UT642YT7OLIDGMOIIHPI/X1-Voice-4%402x.png Work - Xevo Glass - Voice Assistant Voice always comes with a bundle of problem statements. A dedicated voice UX beats out design solutions that piggy-back off of existing task-flows. What about user adoption? How do user’s familiarize themselves with with the feature and what is supported? https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627316460040-PRCVEJU0OKQYWH8285C5/X1+-+Launcher+%E2%80%93+4%402x.png Work - Xevo Glass - Task Management We designed an intuitive task management system that 1st and 3rd party apps could integrate into. Tasks you may have started, in or outside of the vehicle, are managed organically within the in-car experience. Users no longer need to keep apps running in the foreground and go through refresh cycles to manage their open tasks. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627317761773-AAZ1ASAK42QM3GFU1CO1/%5BM1%5D+Cluster-Routing+Improvements%402x%402x.png Work - Xevo Glass - Instrument Cluster Heads-up display information on the instrument cluster that works in partnership with the infotainment display. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/ba107e33-2db8-4bc3-a456-66d9b4268a77/Marketplace-Equinox-Shell-Dominos-Parking-Applebees%402x.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/5e2568e2-34ef-49a7-80b8-4761848bd83c/auto-prototypes.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627313470983-FIQWL73G72WQX3JGBS9B/Screen-Theme%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627313696072-IZDP9T81BQR8PSOMHRE1/X1%2B-%2BTheme-Mando-2%25402x.jpg Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627313785732-LAJPQ9PKA05MZSIYAEZV/X1+-+Theme-Mando-1%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241246588-12WPR3LD6AC5ULHTJVCH/X1+-+Market-Panera-Order%E2%80%931%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241246146-KZBAYELAR3PX0O1OL611/X1+-+Market-Panera-Order%E2%80%933+%E2%80%93+1%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241246673-TCF3MM8T2FXKT36786FQ/X1+-+Market-Panera-Home%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241246461-BUIGI0M5MZ94CLQ2J9YS/X1+-+Market-Panera-Order%E2%80%933%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241246071-38QW00N7PEZCRFH8UDFN/X1+-+Market-Panera-Order%E2%80%934%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241247503-H8LPT4468C3LBOGELDJ9/X1+-+Market-Panera-Order%E2%80%932%402x.png Work - Xevo Glass https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1615241248560-9GX6VVC03MNQHD6S9HM2/X1+-+Market-Panera-Welcome%402x.png Work - Xevo Glass https://jaredcorzine.com/work/market monthly 0.5 2024-04-24 https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1cab1f82-70a2-44ec-a436-4261bef4b128/design-process.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1625956663749-HV99RKJTHHWO568N5AU7/STLA-R1-DesignSystem%402x.jpg Work - Xevo Market - OEM Design System This contains governing system definitions (product blueprint) such as interactions, styles, components, & behavioral specifications. This eliminates the need to define how core components of the system work across all merchant documents. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1625955349308-CXNI2X9A1EHXYANXACW2/Error-Handling%402x.jpg Work - Xevo Market - Error Handling Some “hero” error flows are covered in the Annotated Task-Flow document, but most errors are documented in a correlated Error Handling document. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626131162171-5FL3U4TAKD0D8UEAJGHU/First-Run-Test-Results%402x.jpg Work - Xevo Market - Studies We craft and run studies to justify product investments. This data is also used to steer OEMs and merchants. We use a variety of study formats ranging from surveys, online testing, driving simulations, and production A/B tests. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1625955645485-601EC5ZJVTSBQPRX6UQB/GM-2.0-TaskFlow%402x.jpg Work - Xevo Market - Annotated Task-Flow The documents, as the title suggests, details all task-flows for the app. This includes approved copy, content, features, and functionality. They detail what is supported in Park versus Drive gear states. These documents include “Document Detail” slides, which link to all other related and dependent documents. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1625955496646-OR4V0AKXH0M1IOCRG1BF/GM-2.0-Redlines%402x.jpg Work - Xevo Market - Redlines Merchant redlines are linked to the OEM Design System specifications. We developed a component based template system for Driver Workload testing, consistency across applications, development/design cost, maintenance, and a bundle of other obvious reasons. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1625955417938-27SUB8AD2RBZRP5LG24O/Prototype%402x.jpg Work - Xevo Market - Prototypes We often build prototypes for new use-cases that are then used for usability studies. With our OEM Design System documentation we don’t need merchant prototypes to aid development requirements. These, usually, are created for new use-cases and features that don’t have data backing their performance. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626131965251-1FET0UHV89QOC5DNF24X/DD.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626962281742-P8YJ6YHCCV1W5OVNJ84X/FCA-Market-Maps.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626960640856-2JKC7C22JZYDCSE9X1XO/GM-Market-JoeCoffee-Slide.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626136855848-JVH2U952IRBI6V3ZO2NH/Market-Mobile%402x.jpg https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618497259178-6XJGK9GR6YAVBQL5L519/20140301_Trade-151_012-2.jpg Work - Xevo Market https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694583486-2PQT0LQ193RL7MCB6DX4/20140228_Trade+151_0046.jpg Work - Xevo Market https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1607694644871-IC85FNH781UNZSZEGHDR/Aro+Ha_0428.jpg Work - Xevo Market https://jaredcorzine.com/work/exm monthly 0.5 2024-04-24 https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/a1626002-d12f-4f29-8de6-08e200aefb34/exm-hero.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1cab1f82-70a2-44ec-a436-4261bef4b128/design-process.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626986379145-OZCVQ8ANMZG4E8XO1KIF/ExperienceManager_Logo_1.png Work - Experience Manager - Branding This product was transparent to end users, but not to the business licensing our product. ExperienceManager’s identity was forged from the heart of our company identity. A deep brand guideline was created that detailed how to use the identity anywhere it may be used: dark surfaces, light surfaces, vertical versions, horizontal version, watermarks, swag, and everything in-between. The typical dos and don’ts. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626979765766-CLKVK2FR6XAHYGGT93ST/css.jpg Work - Experience Manager - Redlines, Style Sheets, & Interactions At this time there weren’t any strong redline tools. So, my design team constructed an internal website that contained all style definitions of all components that including interactions. This normalized language between design and engineering. Unfortunately, I no longer have access to website and don’t have accurate examples. Imagine greatness! https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626980369499-AKUS3ZPFBN1B9LSBVP7Q/Content_Create_Start_SignCreation_Template_Edit_Layer_4_Open2.png Work - Experience Manager - Content Management System We built a system for, what we called, “Content Types.” This provided ourselves and our business partners a portal where they could author playlists, schedules, advertisements, on-demand content, digital signage, applications, and so much more. If a request for a new type of experience was approved, then creating that new “Content Type” within ExperienceManager was relatively easy. Our design team was able to use this authoring system to create content packages for our various customers and doubled as training material. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626985042176-9IHAAY9HM35WKLNYZ3IP/Analytics_Top.png Work - Experience Manager - Analytics Our users could leverage our default reports or create their own. When creating their own our users could select the endpoints, content, time-span, recurrence, and when to generate their reports. This coupled with their ability to author all of their digital experiences proved to be incredibly powerful. They now had data that was previously withheld or not available. They could make informed decisions. The data was available in near-real-time. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626981647076-V1FY1AL45893C3NGGL4A/User_UserGroup_Edit.png Work - Experience Manager - User Definitions Every organization has a slightly different take on who should have what set of access and what that role is called. Early on we restricted user roles to a fixed set. We learned quickly how poorly it scaled for this product. So, we opened up user definitions and made them authorable by the business. They could work off our defaults or construct their own with their unique levels of access and naming conventions. This included read, write, and approve access to endpoints, content, analytics, and user management. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626978818976-HEID6K92ODE3OB4MQVYE/_Diagram_Flows.png Work - Experience Manager - Design System Wiki ExperienceManager is a very complex and dense product. I am very proud of how accessible we made it for end consumers, our business partners, and internal engineers, designers, testers, and management. A failure to build a sustainable product design system would have lead to a quick end. We created this wiki within Atlassian’s Confluence. It’s not easy condensing this in a shareable format but am happy to walk-through it on request. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626980116384-9SR4INODWJ773DFD4LIR/Home_PCL.png Work - Experience Manager - Consumer Facing Applications We supported a variety of applications including infotainment, digital signage, itinerary apps, weather apps, reservation apps, event apps, and a host of others. All of these experiences were designed and constructed within our ExperienceManager CMS. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626980970752-LITC7N6WATAYP7N8CSYK/Endpoint_GroupDRE_Create_Filled+%281%29.png Work - Experience Manager - Device Management You have probably heard me mention the term endpoint a few times. An endpoint is just our application running on a device. Our users were able to target a mass of endpoints or a particular endpoint. From there users could control what experience should be published to the endpoint, rules that govern its’ behavior, language support, firmware updates, remote access, and a handful of other powerful features. We built a parent to child system where our users could mass publish configurations to groups of endpoints are target a specific subset of endpoints. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626978058934-PYXVE9Q4RE38VZBX1O4R/_StyleGuide.png Work - Experience Manager - Design System This contains governing system definitions (product blueprint) such as interactions, styles, components, & behavioral specifications for both the CMS and endpoint application experiences. This eliminates the need to define how core components of the system work across all task-flow documents. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626989213608-YFI7C831H5I5DN9UWMYG/EXM-Mobile-Remote.png Work - Experience Manager - Mobile Infotainment Never moving beyond proof of concept builds, we developed one of the first mobile remote control applications. This gave users full access to the same content available to their booked room and a remote control on their personal device. This BLE based remote control worked incredibly well and reliably. The project didn’t gain much traction as most Hospitality apps were not able to produce a viable path for integration. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626990035326-YVFFMD3DN1SQ5985WOS6/EXM-Mobile-Responsive%402x.png Work - Experience Manager - ExperienceManager for Mobile ExperienceManager was built to work on the devices our users preferred to work with. No need to lug your laptop around with you when you can pull up your mobile device and be just as effective with most tasks. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626987015685-I7ZPCOJL0KSY179N5WV1/EXM-icon-font.jpg Work - Experience Manager - Icon Fonts We designed and managed our own icon font library for ExperienceManager. This made it incredibly easy to sustain and update system wide. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626988321873-RP4TNXNNHAL0XUQ23951/Content_Create_Start_SignCreation_Template_Edit_Layer_Samples.png Work - Experience Manager - Components Components, components, and more components. ExperienceManager had a very large library of components that acted like lego bricks constructing new Content Types. Eventually, we got to a point where any new Content Type request became a component selection process. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626988024548-BBDZZ27WE717B4A573DG/Contents_Folder_ViewGrid_InfoImage.png Work - Experience Manager - File Management Our users needed the ability to organize their content, endpoints, and analytic reports like we do files on our own machines or cloud storage systems. We provided alternate layouts/views for the user that prefer tiles versus traditional lists. At anytime a user could select a group of content or individual content to see how it is being used across the system, versions of the content, who last edited it, who has access to it, and some live usage reporting. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626987536709-87H0N8RIWXCZPA0DOAKO/iHeart_Top.png Work - Experience Manager - Apps We worked with partners to deliver music streaming apps, itinerary apps, calendar apps, screen saver apps, weather apps, event apps, kiosk check-in apps, and even back-of-house management apps. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626988649653-F5GQFAP93ZSX8NGARQM6/Preview_PlaybackControl.png Work - Experience Manager - Previews It was incredibly important we built web versions of our endpoint clients so users can test all content they were generating. Every Content Type had it’s own custom player fitted for its’ specific needs. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626988833353-USWNH7BUROS5FED4O1EB/Content_Generic_Detail.png Work - Experience Manager - Workflow With so many contributors working within any given organization we introduced workflows. To avoid endless duplication of content we allowed content versioning and approval processes. A user could have an approved version of content live and running on endpoints while actively working on a new version of the same content. According to a users role they could create drafts, submit for approval, reject, or approve the content, which would then be pushed live wherever it was published. In addition users could commend with or without their submissions, be notified when a comment was made and lead back into ExperienceManager for review. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626987087265-BJ9X5WFSYOT993DV31A8/Sign_Dining_Transit.png Work - Experience Manager - Digital Signage Our digital signage clients were easy to author and enabled those with no design skills the ability to generate beautiful slides. Every element added to an individual slide could be micro animated and styled. The styling capabilities was a superset from design tools at the time with the addition of animation control. Users could add in widgets, videos, audio, text, and image assets. We even developed our own compression algorithms you now get from products like Cloudinary. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1626985654905-ALZ9UDEC7507YCPDD8F0/HAL_Movies_Playback_Pause.png Work - Experience Manager - Infotainment Systems Designing for Infotainment Systems was new to me, my designers, and my developers. Transport controls, accessibility, interactions, and navigation can be unique in this space. Just like other digital spaces we had to work within well established user mental models. 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https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/9be6646d-2568-42ea-a4e6-f43b8d8a6761/Contents_Folder_ViewGrid_SelectFolder.jpg https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627064729478-Z9CWOUWDD3PD31APSUXP/Screenshot+2021-07-23+112358.jpg Work - Carnival Corp - OceanCompass Point-to-point wayfinding solution to get you where you need to go. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627062710732-WJ7BE7EI2UHSAMAUIHV3/Arnold-Donald-Keynote.jpg Work - Carnival Corp - CES 2017 Keynote The original vision for a new way to cruise. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627065009039-CYJJR5XPO4BUWIV0BXQD/Screenshot+2021-07-23+112920.jpg Work - Carnival Corp - PlayOcean & OceanCasino A whole new way to experience onboard gaming shipwide. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627065230024-LXDNS3E9OAJTO49S5BTW/Screenshot+2021-07-23+113336.jpg Work - Carnival Corp - JourneyView Your interactive timeline where managing your schedule is a breeze. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627064189491-WTT0ERUO421TD994GP1T/Screenshot+2021-07-23+111458.jpg Work - Carnival Corp - OceanView On-Demand platform of TV Shows and short-form-media produced by Carnival Corp. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627063816861-3ADUIG5QIOW1U81LCRQV/Screenshot+2021-07-23+111006.jpg Work - Carnival Corp - OceanReady A new way to prepare you for your voyage. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627064297014-C3JQM98M4HTA6K1DV7V7/OceanMedallion-low-res.jpg Work - Carnival Corp - OceanMedallion A wearable device that replaces everything in your wallet so Guests can enjoy a more immersive experience. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627064506757-LJ5IK7F77UR995T7WYBU/Screenshot+2021-07-23+112138.jpg Work - Carnival Corp - OceanNow Personalized service with Food and Drink orders that are delivered wherever you may be. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627077856705-713SIHEK2257X3YHG8JY/Component-Library%402x.png Work - Carnival Corp - Component Library A component library was built for every OS and device type. Keeping all teams in sync was critical. There were nearly 20 different companies working on this project all with their own design and development teams. We developed workflows for formal reviews, presentations, approvals, and how/when to publish design system updates. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627077267117-ACOSK3FW9ZKW2E5DVKUL/Carnival-Devices%402x.png Work - Carnival Corp - Devices, Devices, & More Devices This project required designs for all the devices you can imagine: web, mobile, tablet, door panels, Smart TVs, Apple TV, Roku, Fire Stick, and more. If you enjoy the challenge of designing for responsively and for variable devices, then you would have loved this project. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627079159820-AFRBN4T3L7JIQ99SE7GF/Portal-Memories%402x.png Work - Carnival Corp - Interactions & Motion Fresh new interactions and motion concepts brought the experience alive. We tested a wide array of interaction models. See blow for video examples. https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627079784166-CTZA3HUJYSAM7723LFKD/HereNow-Interaction.jpg Work - Carnival Corp https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627079976100-0SUTZPLFJYUPHSV8DO6Q/Picker-Menu.jpg Work - Carnival Corp https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627080149082-TFNAOT3WY1BGBXSU222K/Journey-Interaction.jpg Work - Carnival Corp https://images.squarespace-cdn.com/content/v1/602ff7b576155d60e52841a9/1627080499758-R6EOWH5W70YW91QYUNO4/OceanReady-Interests.jpg Work - Carnival Corp